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Student Workbook for The Administrative Dental Assistant


Author: Linda Gaylor

Publisher: Saunders

Publish Date: 1st March 2016

ISBN-13: 9780323294522

Pages: 176

Language: English



Better understand the realities of working in an actual dental office environment with Student Workbook for The Administrative Dental Assistant, 4th Edition. Using a variety of practice exercises, case scenarios, critical thinking questions, and other engaging tools, this workbook helps you learn how to apply information from the main textbook and put it into practice. With this study tool, you’ll also gain access to Dentrix Learning Edition practice management software, which gives you valuable experience working in a realistic dental office environment as well as a more accurate understanding of the challenges that administrative dental assistants encounter on the job.

Table of Contents

1. Orientation to the Dental Profession2. Dental Basics3. Communication Skills and Telephone Techniques4. Written Correspondence and Digital Communication5. Patient Relations6. Dental Healthcare Team Communication7. Computerized Dental Practices8. Patient Clinical Records9. Information Management 10. Dental Patient Scheduling11. Recall Systems12. Inventory Management13. Dental Office Equipment14. Financial Arrangements and Collection Procedures15. Dental Insurance Process16. Bookkeeping Procedures: Accounts Payable17. Bookkeeping Procedures: Accounts Receivable18. Employment Strategies