Configuring Cisco AVVID

What is AVVID? Previously called Configuring Cisco Communications Networks (CCN), Architecture for Voice, Video, and Integrated Data (AVVID) is the latest development from Cisco Systems that will soon redefine the way businesses communicate. AVVID allows businesses to transmit voice, data, and video over one combined architecture, whereas in the past, three separate systems were required. Configuring Cisco AVVID will be the first book to discuss the components of the AVVID architecture and will be timed to release with the launch of the technology in early 2000.A practical guide to the AVVID technology this book will include an introduction to AVVID, and its software, hardware, network architecture, installation, operation and configuration. Topics include CallManager, Cisco Gateways, and IPCC (Cisco IP Contact Center).

Foreword Chapter 1 An Introduction to AVVID Technology Introduction AVVID—An Architecture of Voice, Video, and Integrated Data The AVVID Vision Toll Bypass Unified Messaging and Unified Communications An AVVID Overview Hardware Software The Converged Infrastructure Summary FAQs Chapter 2 An Overview of AVVID Hardware Solutions Introduction Understanding IP Phone Sets Cisco’s First-Generation IP Telephones Cisco’s Second-Generation IP Telephones Inline Power Understanding the External Patch Panel Power Option Cisco Routers (Voice over X Capable) Understanding Memory Usage The Importance of a Modular Chassis MCS 3810 The 26xx Router Series The 36xx Router Series Cisco Catalyst Switches 3500 Series Switches 4000 Series Switches 6000 Series Switches CSS 11000 Series Utilizing Media Convergence Servers (MCS 78xx) AVVID Video Hardware Overview IP Video Conferencing (IP/VC) The Advantages of Content Delivery Networks (CDN) The AVVID Telephony Infrastructure Voice Gateways (Analog and Digital) Web Cache Engine Technologies Summary FAQs Chapter 3 Migrating Your Network to AVVID Technologies Introduction Planning and Executing a PBX Migration Analyzing the Protocols Legacy-Based PBX Migration Strategies New Installations Immediate Migration Phased Migration Planning and Executing a Voice Mail Migration Physical Interfaces and Protocols Voice Mail Migration Strategies New Installations Immediate Migration Phased Migration Summary FAQs Chapter 4 Configuring Cisco CallManager Introduction CallManager Hardware Platforms Scalability/Redundancy A CallManager Software Overview: Features and Functionality User Features Administrative Features System Capabilities Enhanced 911 Support Utilizing IP IVR and AutoAttendant CallManager Deployment Models Single-Site Deployment Multiple-Site Deployment with Independent Call Processing Multiple Sites with Centralized Call Processing Multiple Sites with Distributed Call Processing Configuring and Deploying IP Handsets An IP Handset Overview Utilizing Skinny Station Protocol Performing Phone Registration with Skinny Station Protocol Assigning Directory Numbers Other Phone Configuration Tasks An Overview of VoIP Gateways Utilizing Cisco’s VoIP Gateways Understanding Legacy Telephony Interfaces and Signaling Gateway Protocol Support Monitoring CallManager Activity CiscoWorks 2000 Call Detail Records Using Remote Administration Tools Understanding the Packages, Licensing, and Upgrades CallManager Software Media Convergence Servers IP Telephones Voice Gateways What to Expect in the Next Version of Cisco CallManager Summary FAQs Chapter 5 Utilizing AVVID Applications and Software Solutions Introduction What Is Call Processing? Utilizing Call Processing The Development of CallManager CallManager 2.4 CallManager 3.0 IOS CallManager Utilizing CallManager Call Manager Features Configuring the Bulk Administration Tool (BAT) Adding Signaling System #7 (SS7) Using Cisco SC2200 An Introduction to Active Voice The Unity Product Line Internet Communications Software (ICS) ACD (Automatic Call Distribution) Cisco IP Contact Center Solutions Intelligent Contact Management (ICM) Customer Interaction Suite Network Applications Manager (NAM) The Video Component of AVVID IP Video Conferencing (IP/VC) Content Delivery Networks (CDN) Utilizing WebAttendant The WebAttendant Interface Utilizing Soft Phone Summary FAQs Chapter 6 Utilizing Unified Messaging and Active Voice Introduction Understanding Unified Messaging The Benefits of Unified Messaging Utilizing Voice Mail (VM) over IP Utilizing Fax, Web, and E-mail over IP Factoring in QoS Considerations What Is Active Voice? Unity Enterprise Hardware and Platform Requirements and Recommendations Software Overview Configuring Active Voice Stand-Alone Voice Messaging Server Stand-Alone Voice Messaging Server with LAN Administration Unified Messaging: One Exchange Server Unified Messaging with More Than One Exchange Server Summary FAQs Chapter 7 Design Considerations in a WAN/Campus Environment Introduction Traffic Engineering Principles for Packet Voice Networks Analyzing Existing WAN Facilities Applying Traffic Engineering Quality of Service QoS Issues in the WAN QoS Issues in the LAN LAN Infrastructure Basics and IP Telephony Designing Enterprise Dial Plans Dialed Numbers and Number Modification Call Routing Decision Points Dial Plan Groups and Calling Restrictions Summary FAQs Chapter 8 The Cisco AVVID Fast Track Introduction A Hardware Overview IP Phones Routers & Modules Switches & Modules MCS IPVC IP/TV Voice Trunks and Gateways ICS 7750 A Software Overview CallManager Active Voice Soft Phone Web Attendant AVVID Design Considerations PBX Migration Strategies Summary FAQs Appendix A Optimizing Network Performance with Queuing and Compression Introduction Network Performance Queuing Overview Queuing Methods and Configuration Selecting a Cisco IOS Queuing Method Verifying Queuing Operation Weighted Random Early Detection (WRED) Overview Tail Drop Weighted Random Early Detection (WRED) Flow-Based WRED Data Compression Overview Hardware Compression Selecting a Cisco IOS Compression Method Verifying Compression Operation Summary FAQs Index